Privacy Policy — Surrey Hills Larder

Last updated: 18 May 2026

Introduction

This Privacy Policy explains how Surrey Hills Larder ('we', 'us', 'our') collects, uses, and protects your personal information when you use our service, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Surrey Hills Larder is operated as a sole trader business by Helen McCarren, based in Surrey. We are the data controller for the personal information you provide to us.

We are committed to being transparent about how we handle your data, and to keeping it safe. If you have any questions, please get in touch using the contact details at the bottom of this policy.

What information we collect

When you register and place orders with us, we collect:

• Your name and contact details (email address, phone number, delivery address)
• Payment information (processed securely via Stripe — we do not store your card details directly)
• Your order history, preferences, and any dislikes or dietary notes you share with us
• Communications you send to us

When you visit our website, we may also collect information about your device and browsing behaviour through cookies and tracking technologies (see the Cookies section below).

How we use your information

To fulfil our contract with you, we use your data to:

• Process and fulfil your orders
• Process payments and issue receipts or credits
• Manage your delivery address and preferences
• Respond to queries and complaints
• Remind you of ordering deadlines
• Notify you of changes to the service, such as product substitutions or delivery changes
• Keep a record of your relationship with us

With your consent, we may also use your data to:

• Send you email newsletters with news, recipes, and updates from the farm network
• Let you know about events, offers, or new products we think you'll enjoy
• Send you occasional feedback surveys to help us improve
• Contact you if you cancel your account, to understand your experience

Marketing and advertising

If you consent, we use Meta Pixel (Facebook and Instagram) and Google Tag (Google Ads and Google Analytics) on our website. These tools collect data about your visit — such as pages viewed and actions taken — and may use this to show you relevant advertising on those platforms, and to help us understand how people find and use our website.
This data is collected via cookies and similar tracking technologies. These tracking tools will only be activated if you accept cookies when prompted. You can withdraw your consent at any time by adjusting your cookie preferences on our website.
For more information on how Meta and Google handle your data, please see their respective privacy policies:

• Meta Privacy Policy
• Google Privacy Policy

Lawful basis for processing

We process your personal data on the following legal bases:

• Contract: to fulfil your orders and manage your account
• Consent: for marketing communications and advertising cookies
• Legitimate interests: to improve our service and prevent fraud, where this does not override your rights

How we store and protect your data

Your data is stored securely using Growing Good, which uses encrypted storage hosted by reputable providers. Payment information is handled by Stripe, which is PCI-DSS compliant. We do not store your full card details.

We will retain your data for as long as you are a customer, and for a reasonable period afterwards in case you wish to return. If you would like your data to be deleted, please contact us and we will arrange this promptly.

Sharing your data

We only share your data with third parties where necessary to run our service. These include:

• Stripe — for payment processing
• MailerLite — for order communications and newsletters
• Meta (Facebook/Instagram) — for advertising and analytics, with your cookie consent
• Google — for advertising and analytics, with your cookie consent

We do not sell your personal data. If we stop using any third-party service, we will ensure your data held by that provider is deleted or anonymised.

Cookies

Our website uses cookies — small text files stored on your device — to help us provide a better experience. Cookies are used for things like keeping you logged in, remembering your basket, and (with your consent) collecting analytics and advertising data.

You will be asked to consent to non-essential cookies when you first visit our website. You can update your cookie preferences at any time. Please note that refusing cookies may affect some features of the site.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate data
• Request deletion of your data
• Object to or restrict how we process your data
• Withdraw consent for marketing or advertising at any time
• Make a complaint to the Information Commissioner's Office (ICO) at ico.org.uk if you believe your rights have been infringed

Passwords and account security

When you register, you will create a password for your account. Please keep this confidential and do not share it with anyone. If you believe your password has been compromised, please contact us immediately.

Changes to this policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the date it was last updated shown at the top.

Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: [email protected] Business: Surrey Hills Larder, Bramley, Surrey